1. Shipping Coverage
We ship to all states and union territories across India. We currently only ship within India.
2. Shipping Charges
| Order Value | Shipping Fee | Estimated Delivery |
|---|---|---|
| Below ₹199 | ₹40 | 5–7 business days |
| ₹199+ | FREE | 5–7 business days |
3. Processing Time
Orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays are processed the next business day.
4. Delivery Timeline
- Metro cities (Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata): 3–5 business days
- Tier 2 & 3 cities: 5–7 business days
- Remote areas: 7–10 business days
Delivery timelines are estimates only and may vary due to logistics partner delays, public holidays, natural disasters, or other unforeseen circumstances.
5. Order Tracking
Once your order is shipped, you can view the order status in your My Orders section. A tracking number will be available once your order is dispatched.
6. Failed Delivery
If delivery is unsuccessful due to an incorrect address or unavailability, the courier will attempt delivery once more. After two failed attempts, the package is returned to us. Re-delivery charges may apply.
Please ensure you provide a complete and correct delivery address, including pincode, to avoid delays.
7. Damaged in Transit
If your order arrives damaged, please photograph the packaging and product immediately and contact us at support@pezas.in within 48 hours of delivery. We will arrange a replacement or refund.
8. Contact
For shipping queries:
Email: support@pezas.in
Phone: +91 9990177119